Competencies for the future
Industry or corporation awareness
Understanding the vision, strategy, goals, and culture of an industry or organization; linking human performance improvement interventions to organizational goals.
Knowing how to lead others positively to achieve desired work results.
Working effectively with others to achieve common goals; exercising effective interpersonal influence.
Using existing or new technology and different types of software and hardware, and understanding performance support systems.
Closing performance gaps between actualities and ideals; helping others uncover the gaps and use that knowledge to close current and future performance gaps.
Detecting performance gaps and helping others find ways to close current and future gaps.
Systems thinking and understanding
Identifying the inputs, through-puts, and outputs of a subsystem, system, or supra-system-- and applying that information to improve human performance; realizing the implications of interventions on many parts of an organization, a process, or an individual; taking steps to address the side effects of human performance improvement interventions.
Distinguishing between activities and results; recognizing outcomes.
Knowledge of interventions
Demonstrating an understanding of the many ways that human performance can be improved in organizational settings; understanding how to apply specific human performance improvement interventions to close existing or anticipated performance gaps.
Knowing how the functions of a business work and relate to each other; knowing the economic impact of business decisions.
Seeing organizations as dynamic, political, economic, and social systems with multiple goals; using that larger perspective as a framework for understanding and influencing events and change.
Organizing, preparing, overseeing, and evaluating work performed by suppliers, contingent workers, and outsourcing agents.
Buy-in and advocacy skills
Building ownership or support for change among affected individuals, groups, and other stakeholders.
Knowing how to deal with ambiguity and how to handle stress resulting from change and from multiple meanings or possibilities.
Ability to see the big picture
Looking beyond details to see over-arching goals and results.